My order shipped but I need to change the address?

So sorry for the issue! Unfortunately, we are unable to change your shipping address once your order is shipped. If your package returns to us due to an incorrect address, it will be canceled and refunded; you will be notified if this happens.

Can I modify my order after I’ve placed it?

Yes! If the order is not shipped we can go ahead and modify your order. Please contact our Customer Care team for further assistance +91 84540 97173.

I am second-guessing my choice… Can I cancel?

Oh no! We are sorry to hear that. Please feel free to cancel your order, if it hasn’t already shipped! In case it has already shipped, there is not much we can do about it. Please contact our Customer Care team for further assistance +91 84540 97173.

My order shipped but I need to change the address?

So sorry for the issue! Unfortunately, we are unable to change your shipping address once your order is shipped. If your package returns to us due to an incorrect address, it will be canceled and refunded; you will be notified if this happens.

I received a package, but it wasn’t my order?

We’re so sorry for the mix up with your order! Please email (support@houseofmakeup.com) or call (+91 84540 97173) our Customer Care team with your order number and pictures of the following: the label on the outside of your envelope or box, the order packing slip/invoice from inside the box, and a picture of the products you did receive. Please note that all order issues must be reported within 7 days of delivery. We’ll get YOUR order sent out asap!

I received the wrong item?

We’re so sorry for the mix up with your order! Please email (support@houseofmakeup.com) or call (+91 84540 97173) our Customer Care team with your order number, a picture of the incorrect items you received, and a picture of the packing slip/invoice from inside the box. Please note that all order issues must be reported within 7 days of delivery. We will get back to you asap!

I am missing item(s) in my order.?

Oh no! Please email (support@houseofmakeup.com) or call (+91 84540 97173) our Customer Care team within 7 days of delivery with your order number and a list of the missing items. Please make sure to include a photo of the items you did receive and a picture of your packing slip/invoice from inside the box. We will get back to you asap!

I received broken item(s) in my order?

Oh no! Your package must have had an extra bumpy ride! Please email (support@houseofmakeup.com) or call (+91 84540 97173) our Customer Care team within 7 days of delivery with your order number, the names of the broken items, and a photo of the damaged items. We will get back to you asap!