Returns & Refunds

Replacement and Return Policy


Unfortunately, due to the nature of our products, we are unable to offer refunds, returns, or exchanges. 

All sales are final and House Of Makeup reserves the right to refuse any returns at any time.

We take great pride in maintaining strict quality standards and all our products undergo multiple checks, to ensure you get only the very best. That said, in the unlikely event that something does go wrong, replacements can only take place under these conditions:

  1.  If the product has been purchased directly from our website, AND—
  2. If the customer receives the product in a damaged condition AND reports the same within 24 hours of receiving their order, AND—
  3. This complaint is supported with a clear video of the damaged product, right from unboxing, then we will consider the case.
    Please note that the video should be taken before the outer courier bag has been opened. If the outer courier bag has been opened/tampered with already and is unsealed in the video, we will unfortunately be unable to entertain any request. To avoid this, we recommend taking a video while unboxing any new product you receive.
  4. House Of Makeup can only address complaints that fulfill all three conditions above. We thank you in advance for your understanding.
  5. Please note: In case a customer has bought multiple products, only the damaged product will be considered for replacement.
  6. For missing products: Again, we will consider requests re: missing products only if 1) the product has been purchased directly from our website and 2) it is reported within 24 hours of receiving the order and 3) it is supported by an unboxing video right from opening the sealed courier bag, as mentioned above
If your order fulfills above conditions, House Of Makeup shall:
  1. Pick up the damaged product and send it for internal investigation
  2. Once it reaches our center and is confirmed to be damaged, we will issue a replacement without charging any shipping, handling, or delivery charges
  3. The replacement, from the date of us receiving the products, can take up to 7 business days, depending on the customer's pincode and address
  4. If it's a missing product, and the video sent fulfills the above conditions, then the missing product shall be shipped to the customer within 7 business days. No additional shipping or handling fee will be charged in this case
Please note that we can offer no resolution in the following circumstances:
  1. If the wrong order has been placed by the customer for any reason whatsoever
  2. If the wrong address, contact details have been entered by the customer and the product has already been shipped.
    In this case, we will be unable to cancel the order as we would have already incurred shipping, handling charges on our end. However, if the customer enters wrong details but manages to get in touch with us immediately after placing the order, within the hour, during our working hours, we can help update it. Please make sure to double-check your contact details while placing your order.
  3. If the shade ordered does not match the customer's skin tone, even if the shade has been recommended by us.
    Since our team is recommending shades virtually, without physically swatching it on your skin, please be aware that these are recommendations based on our experience. We try our best to provide exact shade matches, but due to the digital nature of this transaction, and how skin tones translate on digital screens, it is possible that the shade selected may not suit you. We advise you to take our recommendations into consideration but place the order based on your own judgment. We wish we could better this process, but due to technological limitations, this is the best we can offer at the moment—thanks for understanding.
  4. In case of prepaid orders: If the courier partner has attempted to contact the customer more than once, but the customer has been unavailable/not answered the call, the order will be shipped back to us. If the customer wishes for a refund in this case, the shipping and packaging charges will be deducted from the refund amount, as these have already been incurred by the brand. 
    Alternatively, if the customer wishes for us to reship the order, in this case the customer will have to bear the re-shipping and re-packaging cost. We will send an online payment link for the same, once that is completed, the product will be reshipped.
  5. For merch products: Please note that we cannot entertain any refunds, replacements, or exchanges on merch products sold.
  6. If the order has been placed on a third-party site, we cannot unfortunately entertain/answer for damages or complaints

For any queries or help, you can reach us at  +91 84540 97173 or drop a mail on support@houseofmakeup.com