Returns & Exchanges

Return, Exchange & Replacement Policy

Due to hygiene and safety reasons, opened/used products are not eligible for return or exchange unless the product received is damaged, defective, incorrect, or incomplete.

 

Damaged or Missing Items

To process your request:

• Record an unboxing videofrom the moment the sealed package is opened
• Ensure the outer packaging is clearly visible and unopened at the start
• Raise the request within 24 hours of delivery

⚠️ Unboxing videos greatly help us investigate and resolve claims faster. In the absence of a valid unboxing video, the resolution we can provide will be limited.

 

Replacement Process

Damaged Products? Here’s our process:

• First, send us a valid unboxing video (we will be unable to proceed without this)
• Please keep products ready for a reverse pickup—we may need to inspect them
• We will verify the product, and ship a replacement if unboxing video is valid and shows damage
• Please note that replacements may take up to 7 days from date of pickup

Missing Products? Here’s our process:

• We will escalate the matter to the Logistics team
• The investigation with Logistics may take 10–15 business days
• Once verified, the missing item will be shipped

 

Cases Not Eligible for Resolution

To keep things fair and smooth for everyone, we’re unable to process requests in the following cases:
• Requests raised outside the specified timelines
• Incorrect address/contact details updated after dispatch
• Missing or invalid unboxing videos
• Replacement/exchange requests due to shade mismatch concerns

 

RTO (Return to Origin) Policy

Prepaid Orders

• Credit notes will be issued after deducting applicable shipping charges

Refund Requests

• A partial deduction toward logistics and processing costs may apply (typically ₹200)

Re-shipping

• A ₹150 charge applies toward re-shipping & packaging