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FAQs

When will I receive my order?

Your order will be delivered within 4-7 working days from the date of placing it. Once your order is shipped, you will receive an email, along with a tracking number and link. Please follow that link for more information. If you still run into difficulties, feel free to ping us on
WhatsApp: 8454097173.

How do I track my order?

Once your order is shipped, you will receive an email with the order tracking number, and a link. Click on the link and follow the prompts provided there. You may have to add your AWB number as provided in your order confirmation mail to access tracking details.

Can I return/exchange the products I buy?

RETURN POLICY

Please make sure you add the correct shipping address and contact details. Products once shipped cannot be reshipped if there is an error in any of the above details.

Unfortunately, due to the nature of our products, we are unable to offer refunds, returns, or exchanges. All sales are final. House Of Makeup reserves the right to refuse any returns at any time.

Under only one condition can replacement take place: If the customer receives the product in a damaged condition and reports the same within 24 hours of receiving their order, AND this complaint is supported with a photo or video of the damaged product, right from unboxing, then we will consider the case. Please note that this has to be supported with a video of the unboxing of the product, where the seal and packaging has not been already opened. Only in this case shall House Of Makeup consider a replacement for damaged products.

In case if a user buys multiple products, only the damaged product will be accepted.

We won’t be charging you any return shipping or handling fees.