General Policies
Cancellation Policy
Ordered by mistake? It happens!
- Monetary refunds are applicable only for eligible cancellations, subject to timelines and deductions.
- Orders can be cancelled within 2 hours of placement.
- Once an order moves into processing, cancellation may not be possible.
To request cancellation:
📧 support@houseofmakeup.com
📱 WhatsApp: +91 84540 97173
Sale Orders Policy
- Products purchased during sale periods are considered final sale.
- Refunds or exchanges are not available on sale orders.
- For edits or cancellations, contact us within 2 hoursof placing the order.
Shade Disclaimer
Finding your perfect shade can sometimes be tricky 💛 While our team has successfully helped many customers find great shade matches remotely, there can still be certain limitations when assessing shades virtually.
Please keep the following in mind:
- Our recommendations are based on virtual assessment and may slightly vary in person
• Lighting, undertones, camera quality, and screen settings can affect how shades appear
• While we’re always happy to guide you, we encourage customers to make the final selection based on their own judgment and preference.
We’ll always do our best to help you find the closest match possible ✨
Merch Policy
All merchandise items are final sale and are not eligible for return, exchange, or refund.
General Queries
- Order updates are regularly shared via Email, WhatsApp, and SMS
- Please ensure notifications/messages from us are enabled on your device
- We may not be able to assist with missed updates caused by notification restrictions or incorrect details
⚠️ Please note: Our social media platforms are used for marketing and community interactions only. For any order-related assistance, kindly reach out to our support team directly.
📱 WhatsApp/Call: +91 84540 97173
📧 support@houseofmakeup.com
Response Time
- Most queries are resolved within 24–48 hours
- Response times may be slightly longer during weekends, holidays, or unforeseen situations