Returns & Exchanges

Return, Exchange & Replacement Policy

Due to hygiene and safety reasons, delivered products are not eligible for return or exchange. However, exceptions may apply only in cases where the product received is damaged, defective, incorrect, or incomplete.

 

Please don't forget to take an unboxing video right from opening your sealed packet. If you'd like to raise any complaint/grievance on the product, we would need a complete unboxing video where we can first clearly see the parcel sealed with the courier wrapping paper, followed by you opening the courier seal, and then the sealed box. We will unfortunately be unable to acknowledge any requests without this unboxing video. Thank you for your understanding!

 

⚠️ Unboxing videos greatly help us investigate and resolve claims faster. In the absence of a valid unboxing video, the resolution cannot be provided.

 

Damaged or Missing Items

To process your request:

  • Record an unboxing video from the moment the sealed package is opened
  • Ensure the outer packaging is clearly visible and unopened at the start
  • Raise the request within 24 hours of delivery

 

Replacement Process

Damaged Products? Here’s our process:

  • First, send us a valid unboxing video (we will be unable to proceed without this)
  • Please keep products ready for a reverse pickup—we may need to inspect them
  • We will verify the product, and ship a replacement if unboxing video is valid and shows damage
  • Please note that replacements may take up to 7 days from date of pickup

Missing Products? Here’s our process:

  • We will escalate the matter to the Logistics team
  • The investigation with Logistics may take 10–15 business days
  • Once verified, the missing item will be shipped

 

Cases Not Eligible for Resolution

To keep things fair and smooth for everyone, we’re unable to process requests in the following cases:
• Requests raised outside the specified timelines
• Incorrect address/contact details updated after dispatch
• Missing or invalid unboxing videos
• Replacement/exchange requests due to shade mismatch concerns

 

RTO (Return to Origin) Policy

Prepaid Orders

  • Credit notes will be issued after deducting applicable shipping charges

Refund Requests

  • A partial deduction toward logistics and processing costs may apply (typically ₹200)

Re-shipping

  • A ₹150 charge applies toward re-shipping & packaging